Shipping

SHIPPING POLICY
Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than expected date due to invalid address, custom clearance procedures or other causes. 

Please submit a ticket within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.

HOLIDAY DELAYS:
Please note, shipping carriers are receiving a high volume of orders for the holiday season. Unfortunately some orders could experience delayed delivery times. Feel free to reach out to our customer support team, if your order has passed 4 business days of the expected delivery date. We appreciate your patience and understanding.

Order processing time:
We understand you are excited to receive your order, and so are we! However, we do ask that you allow up to 1-3 business days for our team to process your order upon confirmation of payment. Each order is hand picked by one of the amazing warehouse team members and goes through a quality control inspection. All items are packaged and boxed then placed into shipping envelopes preparing the journey to you.

During sale periods and peak volumes during the holidays, we ask that you allow up to business days for your order to be fulfilled before shipping. 
Once your order has been processed and shipped, a secondary shipping confirmation email with tracking number will be sent to your inbox. If you have trouble receiving this email please check your spam folder first or visit our FAQs for additional help.

It is important to note some orders may require additional information from our shipping team in regards to address and/or payment confirmation. Please check your inbox for any follow up emails after your order is placed, to ensure your request is processed. 

SHIPPING:
Average standard shipping time as below with tracked letter. Shipping cost 69SEK / 6€ / 6,5$. Free shipping on orders over 599SEK / 52€ / 56,5$

SHIPPING RATES:
We offer free shipping of order value above 699SEK / 61€ / 66,1$ / 52,3£. For orders below 699SEK / 61€ / 66,1$ / 52,3£ we charge 99SEK / 8,65€ / 9,3$ / 7,3£. Please note that we do not earn any profit from our shipping rates. The shipping cost that you pay is calculated based on the actual cost of shipping your order to your specified address, including packaging materials and handling fees.

To determine the exact shipping cost for your order, simply add the desired items to your cart and enter your shipping address at checkout. The shipping cost will be calculated and displayed before you submit your order, so you can review it and make any necessary adjustments before completing your purchase.

We strive to provide fair and transparent shipping rates that accurately reflect the cost of shipping your order, and we appreciate your understanding and support. If you have any questions or concerns about our shipping rates, please don't hesitate to contact us at: support@silentusjewelry.com.

CUSTOMS, TAXES AND DUTIES:
Customs taxes, duties or import charges are the responsibility of the customer to be paid. We do not cover any additional charges or costs for the final delivery of the package to your destination or country. Please note these charges differ based on country laws and policies and we cannot estimate the amounts. If a package is returned due to refusal of customs fees and taxes paid, a refund will not be applicable.

DELAYED PACKAGE:
We have established partnerships with all our carriers and aim to deliver all packages within the quoted time frame. Please note we will not be held responsible for delays in packages that may occur due to weather, incorrect address information or carrier related issues which are out of our control. We will do our best to resolve each issue for all of our customers in regards to reshipments, claims or lost packages to the best of our ability. 

In the event a package has been lost, missing or cannot confirm delivery with tracking we will process a reshipment of the order. Packages that show a confirmed delivery from carrier will be subject to investigation and not eligible for a refund until resolved. Should your package not show up, or arrive damaged, please contact us at: support@silentusjewelry.com with your order number.

Warranty Duration: We provide a lifetime warranty period from the date of purchase for all jewlery. This warranty covers any defects in materials and workmanship under normal use.

For our other products such as watches we provide a warranty period of two (2) years from the date of purchase for all eligible products/services. This warranty covers any defects in materials and workmanship under normal use.

Coverage: During the warranty period, if the product/service is found to be defective due to faulty materials or workmanship, we will repair or replace the product/service, at our discretion, free of charge.

Exclusions: This warranty does not cover damage resulting from misuse, accident, alteration, neglect, natural disasters, unauthorized repair, or any other circumstances beyond our control. Additionally, consumable parts and accessories may not be covered by this warranty.

Claims Process: In the event of a warranty claim, the customer must provide proof of purchase and contact us through the designated channels. We reserve the right to request additional information or evidence to validate the claim.

Important Information about -  Shipping and Customs Fees
We offer free shipping above 599SEK / 52€ / 56,5$. Please note that the products are coming from Sweden. We want to provide you with clear information about any potential extra costs due to customs regulations and import fees depending on what country you purchase from.

Customs Fees, Taxes, and Processing Charges
When you order from silentusjewelry.com your order may be subject to customs fees, taxes, and processing charges imposed by the destination country. These costs are beyond our control and are determined by the customs authorities in the destination country.

VAT (Value Added Tax) and Customs Processing Charge
When placing an order from silentusjewelry.com, it's important to note that there may be additional costs that could apply to your purchase. These extra charges are separate from the ones imposed by our company and will not be included in the transaction with us.

As follows:

1. VAT (Value Added Tax): This is a tax on imported items imposed by the destination country's government. The rate and threshold for VAT can vary by country.

2. Customs Processing Charge: This charge covers administrative costs related to customs clearance and the import process. It's often imposed by the local postal service or customs authorities.